Pankaj Kumar Jha
Technology Leader · Solution Architect · Production Engineer
Hyderabad, India · 20+ years in enterprise technology · Founder of ToolsBear
About Pankaj Kumar Jha
Pankaj Kumar Jha is an enterprise solution architect and technology leader based in Hyderabad, India, with more than two decades of experience designing, stabilizing, and modernizing mission-critical systems. He spent 18 years at Bank of America, where he rose to Assistant Vice President — Technology Services Lead, directing production engineering and reliability architecture for global wholesale banking platforms used by more than 5,000 people in a 24×7 regulated environment.
His work sits at the intersection of system design and operations: turning high-toil, failure-prone environments into self-healing platforms. That has meant eliminating recurring P1 incidents outright, driving recurring P2 volume down ~90%, and shipping 50+ reusable automation tools in Python and PowerShell that save 200+ engineering hours every month.
Pankaj Kumar Jha is certified in Generative AI and Agentic AI by IIT Madras, served as a GitHub Copilot adoption champion inside his organization, and now applies AI-assisted engineering to real production problems — from automated triage to lifecycle remediation pipelines. He is also the founder of ToolsBear, a free online tools platform serving 170+ everyday utilities to users worldwide.
Career Impact in Numbers
Career Timeline
Assistant Vice President — Technology Services Lead
Dec 2018 — PresentBank of America · Hyderabad, India
Directs solution architecture, automation strategy and reliability blueprints for globally deployed wholesale banking applications. Steers a matrix team of 15+ engineers across India and the US spanning 100+ scheduled workloads and multi-tier AWS/Azure environments. Eliminated recurring P1 failures, cut recurring P2s ~90%, and led a global EOL/vulnerability remediation program with a custom Python/SQL Server/AutoSys pipeline, .NET API layer and React dashboard.
Senior Analyst — Production Engineering
Sep 2015 — Nov 2018Bank of America · Hyderabad, India
Owned production reliability for high-volume corporate banking frameworks, driving incident SLA fulfillment to 98%. Built a unified application-management matrix on SharePoint that formalized architectures, access topographies and failure signatures for disaster recovery and cutover operations.
System Analyst / Technical Lead
Oct 2008 — Aug 2015Bank of America · Hyderabad, India
Provided technical leadership for ~20 engineers across .NET/SharePoint development and multi-tier production releases. Architected an internal enterprise work-management engine and directed the source-code transition of a mission-critical vendor asset with SSL/SSO and business-continuity safeguards.
Senior Software Engineer
Mar 2005 — Sep 2008SQL Star International Ltd. · India
Built enterprise web layers, custom ETL utilities and e-governance systems in C#, ASP.NET, JavaScript, SQL Server and Oracle for banking, government and education clients.
Areas of Expertise
Architecture & Reliability
- Solution Architecture & Design
- High-Availability & Resilience (DR / BCP)
- Infrastructure Modernization (EOL / Mythos)
- Site Reliability Engineering
AI & Automation
- AIOps & Observability (Splunk, Dynatrace)
- Agentic AI & Workflow Orchestration
- Generative AI & Prompt Engineering
- GitHub Copilot adoption & enablement
Engineering
- Python, PowerShell, C#, .NET, ASP.NET
- JavaScript, React, REST APIs, Kafka
- SQL, PL-SQL, SQL Server, Oracle
- ETL & Data Pipelines, AutoSys
Delivery & Operations
- CI/CD & DevOps, Kubernetes, AWS / Azure
- Incident, Problem & Change Management
- Agile Delivery & Scrum (SAFe)
- ITIL-aligned production operations
Awards & Recognition
Diamond Award
Highest enterprise tier — for outstanding engineering impact and architectural breakthroughs.
2× Platinum Awards
For enterprise-scale in-house automation tools and resolving critical infrastructure risk.
Multi-Tier Excellence
Numerous Gold, Silver, Bronze and High-Fi operational awards across an 18-year tenure.
Education & Certifications
Generative AI & Applied ML
IIT Madras — certification in Generative AI & Agentic AI
AI & Machine Learning
Simplilearn — Applied Generative AI certification
Master of Computer Applications
IGNOU, New Delhi — First Division
B.Sc. Mathematics (Honours)
T.M. Bhagalpur University — First Class with Distinction
ITIL V3 & Six Sigma
Certified — service management and process quality
Founder of ToolsBear
Pankaj Kumar Jha founded ToolsBear to apply two decades of enterprise engineering to a simple idea: everyday digital tasks — compressing an image, converting a PDF, calculating an EMI — should be free, private and instant. The platform now hosts 170+ tools that run largely in the browser, so files never leave your device. Read more about the mission.